Smart Email intake. Step 6 - Configure Unified Routing

Smart Email intake. Step 6 - Configure Unified Routing based on Category Tags to Agents

Steps by step guide

1. Create a solution “Case Management”
2. Create a Automatically create Case records from Email ruleset
3. Create instant flow “TranslateCasesToTargetLanguage”
4. AI Builder category classification custom model
5. Extend Automatically create Case flow with AI Builder models
6. Configure Unified Routing based on Category Tags to Agents

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10. Jan 2023

References

Language detection prebuilt AI model - AI Builder | Microsoft Learn